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SERVICES |
REQUIREMENTS (CUSTOMER OBLIGATION) |
CHARGES |
SERVICE TIME LINE |
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Attending to visitors to Board offices with or without appointment |
You should be courteous, specific and orderly in your requests. |
No charge |
Within 10 minutes |
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Responding to enquiries on job applications |
You must be specific on the job applied for. |
No charge |
Immediate |
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Responding to general email enquiries sent to the Board |
Please send a general enquiry email to: |
No charge |
Within 1 day |
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Responding to correspondences |
You must clearly state subject. You should provide brief history of the issue. |
No charge |
Within 5 days upon receipt |
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Respond to telephone calls |
You should make clear specific enquires. You should call using the right telephone numbers. |
No charge |
Within the third ring of the phone |
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Communicating Board Decisions |
Take necessary action. |
No charge |
Within 7 days |
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RECRUITMENT, INTERVIEWS AND PLACEMENT |
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Advertising Vacant Positions |
Send applications to the County Public Service Board Offices Address: The Secretary/CEO, |
No charge |
14 days for the prospective applicants to respond to the advertisement |
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Interviewing short listed candidates |
Shortlisted candidates to appear for interviews with:
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No charge |
Within 45 days from the date of advertisement |
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Notifying successful/unsuccessful candidates |
You must provide correct address, mobile phone and email. |
No charge |
14 days after the interviews |
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APPOINTMENTS, PROMOTIONS AND TRANSFERS |
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Appointment of new officers |
As per the requirements of the job advert. |
No charge |
1 month from the date of interview |
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Promotional Appointments of serving officers |
Shortlisted candidates should appear for interviews with
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No charge |
1 month from the date of advertisement |
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Transferring staff |
Make request in writing using appropriate forms. |
No charge |
Acknowledged within 14 days from the date of receipt of your application |
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DISCIPLINE AND GRIEVANCE HANDLING |
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Handle Public service human resource complaints and grievances |
Forward written complaints and grievances to: The Secretary/CEO, |
No charge |
Within 30 days |
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Lodging complaints |
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No charge |
As appropriate |
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Handling customer grievances |
In case of unsatisfactory attention by Board staff, submit genuine complaints to: |
No charge |
Within 5 days |
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Responding to staff appeals |
Clearly detailed written complaint and grievances. |
No charge |
Within 30 days |
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Determine discipline cases in County Public Service |
Provide evidence of investigation reports for or against the cases submitted. |
No charge |
Within two months (60 days) from the presentation of the case |
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TRAINING AND DEVELOPMENT |
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Approving long term staff development programs |
Use appropriate forms. Provide request in writing. |
No charge |
Within 30 days |
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Posting after study leave or disciplinary case |
Present relevant documentation. |
No charge |
Posting within 14 days |
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MONITORING |
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Monitor implementation of Public Officers code of conduct and ethics |
Familiarize yourself with the provisions of the code and report cases of none compliance to the Board. |
No charge |
Within 14 days |
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PAYMENTS |
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Payments for works, goods and services |
Submit all required supporting documents i.e. invoices, receipts, delivery notes etc. Submit claims within specified time. |
No charge |
RTGS Payment within 30 days |
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DECLARATION OF WEALTH |
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Administration of Wealth Declarations in Public Service |
Department Heads to collect forms for their officers from the Secretary of the Board. |
No charge |
Departments to collect forms by August for every declaration year to complete and return forms by end of December of declaration year |
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Fill and submit declaration form through your department by 31stDecember of every declaration year. |
No charge |
For Initial Declaration and Final within 30 days of entering and exiting service respectively |
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Fill and return Initial declaration form within 30 days of entering Public Service. |
No charge |
Departments to submit returns to the Board by 31st January of the Declaration year |
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Fill and return final Declaration form through their departmental head, within 30 days of exiting service. |
No charge |
Within 30 days of exiting public service |
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NATIONAL VALUES AND PRINCIPLES |
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Sensitize the public service and the public on National Values and Principles |
Attend all sensitization forums organized by the Board. |
No charge |
As appropriate |
Service Delivery
Service Delivery
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